Shipping & Refund Policy

This policy describes how orders from this store are processed, shipped, and, where applicable, refunded. It is set by Nordica Labs, the operator and merchant of record for this store, and forms part of the Terms of Service.

1. Order Processing

Orders are typically prepared for shipment within one to two business days after payment is confirmed. Any processing estimate shown at checkout or announced on the store takes precedence over this general guidance. You will receive an email confirmation when your order is placed and updates as it progresses.

2. Shipping Methods & Tracking

Orders ship tracked to the EU and Norway. A tracking number is provided by email once your shipment is on its way. Delivery timeframes shown at checkout are carrier estimates, not guarantees. Carrier delays, weather, and customs processing are outside the Operator's control. Every product is kept refrigerated until it leaves our warehouse and tolerates up to 14 days outside refrigeration in transit.

3. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact the store immediately. Addresses can usually be corrected only before the order ships. Packages returned by the carrier because of an incorrect or incomplete address may incur additional shipping charges to resend.

4. Risk of Loss

Title to the products and the risk of loss pass to you upon the carrier's delivery to the address you provided at checkout.

5. Research Use Notice: All Sales Final

Products on this store are research materials. Because their integrity cannot be verified once they leave the Operator's control, and they cannot be restocked or resold, all sales are final. Returns and exchanges are not accepted for change of mind, ordering errors made by the buyer, or unused product.

The only exceptions are orders that arrive damaged or incorrect, as described below.

6. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, contact the store within 7 days of delivery using the contact page. Include your order number and clear photos of the product, packaging, and shipping label. Approved claims are resolved with a replacement or a refund, at the Operator's discretion.

7. Refused & Undeliverable Packages

Packages that are refused at delivery, go unclaimed, or are returned as undeliverable are not automatically refunded. Original shipping charges are non-refundable, and reshipment may require payment of new shipping fees. If a returned package's contents cannot be verified intact, a refund may be declined under the all-sales-final policy above.

8. Lost or Stolen Packages

A package that the carrier's tracking shows as delivered is considered delivered. If your tracking shows delivery but you cannot locate the package, check with household members and neighbours, then contact the carrier to open a claim. The store can assist with the claim where possible. Replacement of packages confirmed delivered by the carrier is at the Operator's discretion.

9. Order Cancellations

You may request cancellation of an order that has not yet shipped by contacting the store as soon as possible. Once an order has shipped, it cannot be cancelled and the all-sales-final policy applies.

10. How Approved Refunds Are Issued

Approved refunds are issued to the original payment method. Refunds are typically processed within 5 to 10 business days of approval; the exact timing depends on your payment provider or bank. For bank transfers, refunds are returned to the same account the payment came from.

11. Contact

Shipping questions, damage claims, and refund requests should be directed to Nordica Labs using the contact page on this store.